Returns & Exchanges
Turramurra Music is committed to ensuring you are satisfied with your gear, offering a flexible return process for items that are faulty, damaged, or incorrectly supplied. All returns must be authorized by our team and accompanied by a valid proof of purchase to ensure a smooth resolution.
Contact Our Support Team
Email or call our service department within 7 days of receiving your order to notify us of any issues or defects with your equipment.
Obtain Return Authorization
Once your request is reviewed, we will provide you with a Return Authority (RA) number and specific shipping instructions for your electronic goods.
Securely Package Your Gear
Pack the item in its original factory packaging, including all manuals, cables, and accessories, ensuring it is protected for transit.
In-Store Assessment and Resolution
After our technicians inspect the unit, we will process your choice of a repair, replacement, or refund according to Australian Consumer Law.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing